Description
Operational Excellence Champion - Nonprofit Org - Washington, DC
Operational Excellence Champion Manager Director Specialist Nonprofit Public Policy Advocacy Organization Human Support Resources Matrix oversight operational efficiency & quality LEAN Human Resource Allocation Project Management Support Key Performance Indicator Metrics Collection analysis Reporting Quality Assurance Policy Congruency Grants Performance Tracking _ .
Join a leading nonprofit children's advocacy organization dedicated to improving the lives of children by providing policy expertise and public education which creates positive systems change and which enjoys a 40-year track record raising accountability, protecting rights and improving outcomes for children.
The Operational Excellence Champion serves as a partner to the CEO in oversight of the organization's Human Support Resources Matrix and drives increased operational efficiency and quality and provides support in the following areas:
*** Human Resource Allocation
*** Project Management Support
*** Key Performance Indicator and other Metrics Collection, Analysis and Reporting
*** Quality Assurance & Policy Congruency
*** Grants Performance Tracking
Detailed Functional Activities:
HUMAN RESOURCE ALLOCATION
*** Assist management in scheduling and assignment planning.
*** Drives greater efficiency in resource deployment by providing The Organization Policy & Advocacy Managers with options related to human resource capacity, capabilities, and availability.
*** Develops a system for the different Policy Areas to request staff resources from The Organization's Matrix of Talent.
*** Leads scheduling meetings to address resource needs, conflicts, and any other issues.
*** Monitors over-and-underutilized staff and determines appropriate resources or solutions to balance workload.
*** Selects and implements a project management and human resource scheduling and reporting system to forecast hours needed, track actual v. scheduled utilization, manage projects and grant deliverables, etc.
*** Analyzes weekly staff schedules and availability reports. Implements adjustments as necessary.
*** Continuously builds strong relationships with managers and staff to drive resourcing initiatives and maintain skills matrix.
PROJECT MANAGEMENT SUPPORT
*** Helps The Organization staff to develop project plans and independently monitors and audits project activities and guides management to ensure that implementation phases are completed on time.
*** Uses project and resource management software to schedule The Organization's Matrix Staff Resources for projects and communicates assignments to appropriate staff. Monitors proper use of staff resources.
*** Monitors project timelines and track and report project progress and deviations.
*** Communicates impact of status changes to project plans and progress.
*** Monitors, evaluates and records employee project performance. Provides performance data for annual staff evaluations.
METRICS COLLECTION, ANALYSIS AND REPORTING
*** Provides oversight and support for workflow processes using data analytics.
*** Develops programs and implement automated methods and systems to track workflow and performance efficiencies including dashboards and reports to track metrics, grant opportunities and key performance indicators.
*** Participates in measurement of performance metrics as required. Identifies potential areas where policies and procedures require development or change.
*** Identifies and suggests implementation of improved work and processes.
*** Assists in development and authoring of Standard Operating Procedures and improved practice standards.
QUALITY ASSURANCE & POLICY CONGRUENCY
*** Leads the development of a written quality assurance plan that fosters and supports the highest standards for staff efficiency, process consistency, stakeholder relations, and policy objective achievement.
*** Develops and coordinates processes that enhance the quality of The Organization's work such as creating documentation standards, reviewing files, and integrating stakeholder feedback through focus groups, surveys, interviews, etc.
*** Collaborates with The Organization leadership to develop measurable outcomes for each Policy Subject Category Area and Grant.
*** Verifies that staff are maintaining accurate tracking, statistics and reporting.
*** Networking Audio Visual & Social Media Technology Department Intern Quality Control.
--- Verifies that interns are properly on-boarded: Assigned to specific tech platform, Received SOP documents; and Reviewed prior intern activity reports.
--- Ensures that interns are only posting The Organization approved and Content Catalog curated content.
--- Confirms each intern's regular submission of activity reports and its submission into The Organization's Document Library.
GRANTS PERFORMANCE TRACKING
*** Monitor progress and status of deliverables and communicate appropriately.
*** Assist in coordinating program data collection and evaluation for grant reporting
*** Verify metrics required for multiple grants, including deadlines.
*** Regularly meet with staff assigned to ensure metrics are met and to see that programs are on track and address concerns early if needed.
QUALIFIERS:
*** Ability to be a rigid bureaucrat without appearing as one.
*** Track record providing project management and resource management leadership with a complex services business or nonprofit.
*** Solid hands on ability with small scale enterprise management software. Specifically project management and staff allocation.
*** Eagerness to fulfill a "many-hats" role without direct reporting staff.
*** Competency in staff relations operating with a high degree of personal and professional integrity.
*** Able to quickly author clear and concise Standard Operating Procedure documents based on imagination, observation and interview.
REQUIREMENTS:
*** Bachelors Degree
*** Formal Project Management and/or LEAN Training. PMP or Six-Sigma certification a plus.
*** Hands on experience with automated Project Management and Metrics Monitoring systems.
*** A minimum of 2-3 years in a professional services role, project management experience, and/or HR experience OR 1-2 years in a resource planning/coordinating role.
ORGANIZATION:
*** Collaborative environment where engaged employees share their knowledge and suggestions.
*** Team is entrusted to use their own discretion and common sense.
*** Staff to management communication is promoted and encouraged.
*** Family atmosphere.
*** Promotes opportunities and incentives for employees to learn, develop and grow.
*** Culture of continuous improvement.
*** Employee efforts, achievements and performance are formally recognized and honored on a regular basis.
*** A fun and playful attitude is maintained throughout the organization.
Adrian Gostick and Scott Christopher, in their book The Levity Effect: Why It Pays To Lighten Up, suggest if people are having fun, they're going to work harder, stay longer, maintain their composure in a crisis, and take better care of the organization. We believe this is their kind of organization.
Sector leading nonprofit, highly rated by employees and stakeholders. Generous compensation for total earning potential to $140,000. Long-term incentives include matched 401(k), Company paid family medical, health, dental, vision, and prescription drug coverage. Generous personal & vacation time off.
For complete details submit resume to Maxine E. Carter
Include your contact info and she will respond to you promptly.
Submit online at:
http://dmc9.com/MEC/app.asp
Or email to:
1000053743_10007372@najbcareers301.com
Please reference #426111DC98 when responding.
